Refund & Cancellation Policy

1. Cancellation Before Technician Dispatch

You may cancel your repair request at zero cost if the cancellation is made within 5 minutes of placing your booking or before a mobile technician has been dispatched to your location.

2. Cancellation After Technician Arrival

If you cancel the repair request after the technician has arrived at your location, a basic visit and inspection charge (starting at ₹299 depending on location) applies to cover fuel and technician travel time.

3. Unresolvable Issues & Refunds

If our technician performs a preliminary diagnosis and determines that your vehicle cannot be safely repaired on-spot (e.g. requires major workshop engine overhaul), you are only charged the standard visit inspection fee. No labor charges for major repair will apply.

4. Spare Parts Warranty

New spare parts installed by TowMec mobile technicians (e.g. car batteries, brake pads, starter motors) carry manufacturer warranty options. If a installed component fails within its warranty period, replacement or repair will be fulfilled at zero additional labor cost.

5. Refund Processing Timeline

Approved online payment refunds are processed back to your original payment method (UPI, credit/debit card, net banking) within 5 to 7 business days.

6. Contact Refund Desk

For refund claims or payment queries, write to our billing team:

Email: support@towmec.com | Phone: +91 84472 74918