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OUR STORY

Pioneering vehicle assistance and EV charging solutions across India since 2010

Who We Are

India's most trusted vehicle assistance network

Transforming Roadside Assistance in India

Founded in 2010, Towmec India has grown from a small Delhi-based towing service to become the nation's most extensive vehicle assistance network, serving over 50,000+ customers annually across 300+ cities. Our journey began with a simple mission: to provide reliable, affordable, and professional vehicle recovery services when customers need them most.

What started as a fleet of 5 tow trucks has now expanded to include 500+ GPS-equipped recovery vehicles, 200+ mobile EV charging units, and a team of 1,000+ certified professionals. We've been at the forefront of India's roadside assistance revolution, introducing innovative solutions like our mobile app-based service tracking and subscription-based assistance plans.

As India's automotive landscape evolves with the rise of electric vehicles, we've invested heavily in building the country's largest mobile EV charging infrastructure. Today, we're proud to be the preferred roadside assistance partner for multiple automobile manufacturers, insurance companies, and fleet operators nationwide.

Towmec India team working on vehicle
Towmec India service vehicles

Our Commitment to Excellence

At Towmec India, we believe that exceptional service begins with exceptional people. That's why we invest heavily in training our team through our state-of-the-art Towmec Academy, where technicians receive over 200 hours of hands-on training before joining our operations. Our rigorous certification program ensures every team member meets our high standards for technical expertise, customer service, and safety protocols.

We maintain India's most modern fleet of recovery equipment, including flatbed tow trucks with hydraulic lift systems, specialized motorcycle carriers, and heavy-duty wreckers capable of handling vehicles up to 20 tons. All our vehicles are equipped with real-time GPS tracking, allowing our command center to dispatch the nearest available unit for faster response times.

As a socially responsible organization, we operate India's first women-operated towing service in partnership with the Ministry of Women and Child Development, creating employment opportunities while challenging industry stereotypes.

By The Numbers

Our impact across India

50,000+
Satisfied Customers Yearly
300+
Cities Served
500+
Service Vehicles
24/7
Availability
1,000+
Certified Professionals
98%
Customer Satisfaction

This company is owned by Shivaay Roadside Assistance India Pvt Ltd

Leadership Team

The experienced professionals driving our success

Rajiv Sharma - Founder & CEO

Rajiv Sharma

Founder & CEO

With over 25 years in the automotive industry, Rajiv founded Towmec India with a vision to transform roadside assistance in India. An IIM Ahmedabad alumnus, he previously headed operations for a leading automobile manufacturer.

Priya Patel - COO

Priya Patel

Chief Operations Officer

Priya brings 15 years of logistics and fleet management experience to Towmec. She oversees our nationwide operations and has been instrumental in implementing our award-winning response time optimization system.

Vikram Singh - CTO

Vikram Singh

Chief Technology Officer

Vikram leads our technology initiatives, including the Towmec mobile app and AI-powered dispatch system. A former tech startup founder, he's driven our digital transformation since joining in 2018.

Our Mission & Values

At Towmec India, our mission is to provide reliable, professional, and compassionate vehicle assistance services that keep India moving. We believe in turning stressful breakdown situations into positive customer experiences through our core values:

Safety First

Rigorous safety protocols for customers and technicians alike

Rapid Response

Average urban response time under 30 minutes

Compassionate Service

Treating every customer with empathy and respect

Sustainable Operations

Transitioning 30% of our fleet to electric by 2025

Our Journey

Key milestones in Towmec's growth story

2010

Founded in New Delhi with 5 tow trucks and 10 employees

2013

Expanded to Mumbai and Bangalore, reaching 50+ employees

2015

Launched 24/7 nationwide operations with 100+ vehicles

2017

Introduced mobile app for real-time service tracking

2019

Pioneered EV charging services in partnership with major automakers

2021

Crossed 50,000 annual customers mark

2023

Launched women-operated towing initiative